Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are dispatched next business day, please allow around 5-7 business days for your order to arrive. In some cases especially for rural and country areas delivery may take longer.
Visit the My Account page Enter your email address and click on Register.
Generally speaking shipping orders cannot be changed after order is received. If you’ve entered the wrong address on the checkout please contact us asap and we’ll try our best to assist you in updating the address where possible.
All orders will be dispatched with tracking option. Please refer to your emails to locate the dispatch/confirmation email which should include a tracking link. If you can’t find your tracking link please contact us
We will never keep any credit card information on file. All payments are processed through a highly secured payment gateway depend on your choice of payment option on the checkout.
All prices on our website are inclusive of GST.
For all international order please contact us first and we’ll send you a custom quote.
Generally speaking yes, in some rare cases we may decide to send some or all of your order from a supplier warehouse or a Fulfilment centre that is close to your address
If you need to swap an item
Returns and Exchanges
We offer a hassle free return process.
If for any reason you’re not 100% happy with you order please contact us via email with details about your issue and photos/videos showing the exact fault/problem and we’ll resolve any issues you have.
Please contact us asap and we’ll arrange for the correct item to be sent to you asap and the wrong item to be collected from you.
Please contact us with some photos/video showing the damage and we’ll send you a replacement asap
Please contact us before returning any items, address will be given by our team.
Your can visit our contact us page to send us an email, call us, sms us or whatsapp us. All details can be found on the contact us page.
If you entered the wrong shipping address we will try our best to help to update the address to the correct one. You may be required to pay extra fees associated with redirecting your order.
Please make sure you double check your shipping address on the checkout page before placing your order to avoid any loss.
In most cases you cannot. If your order is still not dispatched then we may be able to cancel it and refund you without extra cost. In some cases you may be required to pay a restocking fee.
Please contact us for any back orders or pre-orders inquiries.